Q: Can I get a refund?

Currently, we do not offer refunds. Please ensure that you review your order carefully before completing your purchase.

Question 1

How can I contact customer support?

Answer

You can reach our customer support team by emailing us at customer-support@thedylanandeddie.com. We aim to respond to all inquiries promptly.

Question 2

Do you have gift cards?

Answer

Yes! We offer digital gift cards that you can buy and send to friends or family. Perfect for any occasion!

Question 3

Do you ship internationally?

Answer

At this time, we do not offer international shipping. We currently only ship within the United States.

Question 4

Can I get a refund?

Answer

Currently, we do not offer refunds.Please ensure that you review your order carefully before completing your purchase.

Question 5

What are the shipping costs?

Answer

Shipping costs vary depending on your location within the United States.The exact shipping fee will be calculated at checkout based on your delivery address.

Question 6

How do I create an account?

Answer

To create an account, please follow the step-by-step guide provided in our instructional video. This video will walk you through all the necessary steps to set up your account. YouTube video

Question 7

What should I do if I forget my password?

Answer

If you've forgotten your password, you can reset it directly from the login area of our website. Alternatively, you can contact our customer support team for assistance in resetting your password.

Question 8

What designs are available on your hats?

Answer

The current designs we have are:

Question 9

Are your hats adjustable?

Answer

Yes our hats are adjustable? Top Hat = Eddie Hat Bottom Hat = Squirrel